Privacy Policy
Your privacy matters. Learn how we collect, use,
and protect your personal information.
Table Of Contents
- Introduction
- Data Sourcing
- Use of collected Data
- Information Security
- Information Sharing
- Rights & Choices
- Cookies Policy
- Children’s Privacy
- Changes To Policy
- Contact Us
Our Commitment To Your Privacy
At Grande Nigeria (“we”, “our”, “us”), your privacy is important to us.
This Privacy Policy explains how we collect, use, share, and protect your personal information
when you use our website, mobile platform, or any of our services. By using Grande, you agree
to the practices described in this policy.
Data sourcing
Information We Collect :
We may collect the following information:
1. Personal Information
2. Full name
3. Phone number
4. Email address
5. Login credentials
6. Billing information (e.g., bank or card details via payment providers)
Usage Information:
1. Service activity (e.g., airtime/data purchases, bill payments)
2. Wallet transactions
3. Device information (IP address, browser type, device model)
Cookies & Tracking:
We use cookies and similar technologies to improve functionality and user experience.
How We Use Your Information
We use your data to:
1. Deliver services (e.g., recharge airtime, pay bills)
2. Process transactions and manage your wallet)
3. Provide customer support
4. Personalize your experience
5. Notify you of important account or service updates
6. Improve the performance and security of our platform
We do not use your personal data for unsolicited advertising or spam.
How We Protect Your Information
We take data protection seriously and have implemented safeguards including:
1. SSL encryption
2. Secure hosting and data storage
3. Access control and monitoring
Third-party payment integrations using trusted providers
Despite our efforts, no method of data transmission over the Internet is 100% secure.
We encourage users to protect their login information and contact us if they
suspect unauthorized access.
When We Share Your Information
We do not sell or rent your personal data.
We may share information with:
1. Payment providers (e.g., Paystack, Flutterwave) to complete your transactions
2. Service providers (e.g., electricity and telecom providers) for bill fulfilment
3. Regulatory authorities if required by law
All third parties are required to treat your information with confidentiality and in
compliance with applicable laws.
Your Rights and Choices
You have the right to:
1. Access the personal data we hold about you
2. Correct inaccurate or outdated information
3. Request deletion of your account or data
4. Opt out of non-essential communications
To exercise any of these rights, contact us at:
privacy@grande.com.ng
Cookies Policy
Grande uses cookies to:
1. Keep you signed in
2. Improve page loadin
3. Analyze usage trends
You can choose to disable cookies in your browser settings, though this may
affect some parts of the platform.
Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data
from children under 18. If we learn that we’ve collected such data, we will delete it promptly
Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify
you via email or a prominent notice on our website. Continued use of the service means you
have accepted the updated policy
Contact Us
If you have any questions or concerns about your privacy or this policy, please contact:
Privacy@grande.com.ng
Or visit our Contact Us page
